Returns & Exchanges

Cancelling or Modifying and Order

To cancel or modify an order, please contact us at with the word “Cancellation” in the subject line and the product(s) you would like to cancel. We will do our best to accommodate your request depending on volume.

Return Policy

If you are not satisfied with your purchase, you can return it to The JBeauty Collection for a full refund within 30 days of the purchase date.

Please note that single-use products are only eligible for return if they are new and unused (unopened); that means sheet masks are not eligible for return once opened. We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, mistreated, etc., we cannot refund or accept a return.

When contacting us about your refund, please email with your order number (PL-----) and "RETURN" in the subject line and the product(s) you would like to return as well as the reason for your return in the body.

Only the items specified in the original return request and confirmed by The JBeauty Collection will be refunded. Return shipping is at the expense of the customer in the event your products are to be returned to us. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be refunded.

Only the retail value plus tax paid by the customer will be refunded at the time of return. Any discounts applied to the order will be automatically factored into the amount refunded.*

Shipping fees are not eligible for refund.

After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 5-10 business days for the credit to post back to your account. You will be notified via e-mail once your refund has been processed. Finally, any refused shipments, shipments that are non-deliverable, or products that are returned for any reason other than our error will be refunded less the amount of shipping costs.

The JBeauty Collection policies are subject to change without advanced notice.